Gift Card FAQ

Where can I buy a gift card?

Gift cards can be purchased in any of our stores in a variety of designs.

Where can I use my gift card?

Gift cards can only be used in-store.

What is the maximum amount I can load onto a gift card?

The maximum value of a gift card is £500.

What if I lose my gift card?

Unfortunately, Gift Cards may not be replaced nor will it be refunded if lost or stolen.

Redemption

This gift card (“Card”) is usable up to balance only to buy goods at any Whole Foods Market stores in the UK. You may use this Card for full or part-payment of purchases in-store. Card is not redeemable online nor can it be used for other gift cards and concession products. This Card is not a cheque guarantee, credit or charge card and no interest is paid on card balances. This Card is not eligible for top up amounts and a maximum of £500 may be loaded to this Card.

General Terms

Cards are issued by Fresh & Wild Limited (“WFM” or “Issuer”), 63 – 97 Kensington High Street, London, W8 5SE. When you purchase, receive or redeem a Card, you agree to these terms and conditions. WFM reserves the right to change these terms and conditions from time to time in its sole discretion. All terms and conditions are applicable to the extent permitted by law.

Redemption

This gift card (“Card”) is usable up to balance only to buy goods at any Whole Foods Market stores in the UK. You may use this Card for full or part-payment of purchases in-store. Card is not redeemable online nor can it be used for other gift cards, tobacco, postage stamps, lottery tickets and concession products. This Card is not a cheque guarantee, credit or charge card and no interest is paid on card balances. This Card is not eligible for top up amounts and a maximum of £250 may be loaded to this Card.

Balance Inquiry

If you do not redeem the entire value of this Card in a transaction, the balance will remain on the Card until it is used again. To check your balance, go to any store. We do not give change nor will we exchange the balance for cash.

Risk of Loss

Treat this Card like cash. This Card may not be replaced nor will it be refunded if lost or stolen. The risk of loss and title for a Card passes to the purchaser upon sale. We are not responsible if a Card is lost, stolen, destroyed or used without your permission, and we cannot refund any balance spent on a stolen card. Funds on this Card are not covered by the Financial Services Compensation Scheme or the Financial Ombudsman Service. In the unlikely event of the Issuer becoming insolvent, some funds on this Card may not be available to spend.

Returns

All returns for purchases made using this Card will result in credit to the Card or issuance of a new Card in the amount of the return.

Resale

Issuer does not permit the resale of its Cards without our prior written consent.

Compliance with Laws

By purchasing a Card , you are certifying and representing to the Issuer and its affiliates, subsidiaries, sister and parent companies, including, without limitation Whole Foods Market, Inc. (the “Issuer and Affiliates”), that the activities in connection with which the Cards will be used will comply with these terms and conditions and all applicable laws, rules and regulations, and that the Cards will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers. In addition, you agree to defend and indemnify Issuer and Affiliates and their respective directors, managers and officers, from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the Cards or violation of any of these terms and conditions. You agree to release Issuer and Affiliates and their respective directors, managers and officers from and against any and all claims, expenses or liabilities you have or may have against or incurred in connection with your use of the Cards or violation of any of these terms and conditions.

Our Policies

Issuer and Affiliates may provide Card purchasers with information about the redemption status of Cards. Cards cannot be returned, resold, transferred for value, redeemed for cash or applied to any other account.

Fraud

Issuer has the right to close Card accounts and may request alternative forms of payment if Issuer believes such Cards have been fraudulently obtained. In general, and in the interest of protecting you from fraud, we recommend that you do not purchase discounted Cards from third party resellers, including online resellers. They are NOT authorized resellers. Often these Cards are purchased with stolen credit cards and may be closed at any time.

Not for Promotional use

Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via Web sites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts) unless you obtain Issuer’s prior written approval. Such approval shall be conditioned on, among other things, execution of and compliance with Issuer’s gift card license agreement. If you are ordering the Cards in bulk or are interested in using the Cards for any promotional purpose, please call the store. From time to time, Issuer may issue or award “rewards”, "promotional gift cards", "credits", "vouchers”, or similar physical or electronic gift cards (collectively, "Promotional Cards"). Generally, these Promotional Cards have the same terms and conditions as the Cards described here, however, they may have expiration dates, delayed activation dates or may be subject to additional restrictions or exemptions as provided on the Promotional Cards themselves or any packaging or other written materials that accompany such Promotional Cards or any applicable law.

No affiliation with Whole Foods Market

Use of Whole Foods Market's name, logo, trade dress (including any image/likeness of the Cards) or trademarks (or those of any of its subsidiaries or affiliates) in connection with the purchase or use of Cards is strictly prohibited. Furthermore, the use of Cards in any manner that states or implies that any person, Website, business, product or service is endorsed or sponsored by, or otherwise affiliated with, Whole Foods Market, Issuer or Affiliates is prohibited.

Limitation of Liability

Nothing in these terms and conditions shall affect your statutory rights. Issuer and its Affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Card, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. Issuer does not represent or warrant that your Cards will always be accessible or accepted. In the event that Issuer or its Affiliates are found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on your Card. Issuer and its Affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with these terms and conditions, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if we or our authorized representatives have been advised of the possibility of such damages. In no event shall Issuer or its Affiliates have any liability for unauthorized access to, or alteration, theft or destruction of a Card through accident, misuse or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control.

Disputes

These terms and conditions are governed by the laws of England and Wales. If you have any concerns, please contact your nearest store. Find our store details here.

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