Whole Foods Market Service Terms

Effective May 16, 2018

Fresh & Wild Limited (with its affiliates, "Whole Foods Market," "we," "our," or "us" ) distributes and sells products, and provides products and services to you when you visit or shop on our websites or at our stores, use our mobile applications, or use software we provide in connection with any of the foregoing (collectively, the "Service" ). These Service Terms and the Amazon.co.uk Conditions of Use & Sale (together as they may be changed over time, the "Terms" ) govern your use of the Service. Whole Foods Market is an affiliate of Amazon Europe Core SARL and Amazon EU SARL, and the Service is also an Amazon Service for the purposes of the Amazon.co.uk Conditions of Use & Sale (except that products sold on the Service are sold by Whole Foods Market and not by Amazon EU SARL). These Service Terms will take precedence over any conflicting provisions of the Amazon.co.uk Conditions of Use & Sale.

By using the Service you accept the Terms, so read them all carefully. If you do not agree, do not use the Service and uninstall our applications.

In some instances, both the Terms and separate terms will apply to your use of the Service ( "Additional Terms" ), and will become part of the Terms. To the extent there is a conflict between Additional Terms and any other Terms, the Additional Terms will control unless they expressly state otherwise.

Gift Card Terms and Conditions

Diet and Health Release

Because some of the information on the Service may relate to modifications to your diet, you agree to use your good judgment and reasonable care, including seeking counsel from your healthcare providers, prior to making any changes to your diet or lifestyle. No information on the Service is intended as medical or healthcare information or advice. Please consult your healthcare professional(s) regarding all matters related to your diet and health, including without limitation herbal and nutritional products. You agree not to rely on any information on the Service to make health-related decisions.

Notice and Procedure for Making Claims of Intellectual Property Infringement

If you believe that your rights are being infringed, you may submit a written claim to our Copyright Agent at:

Legal Department Whole Foods Market Services, Inc. 550 Bowie Street Austin, TX 78703-4644, United States or, by fax to 512-482-7996; or, by email to legal@wholefoods.com

Written claims concerning copyright infringement must include the following information:

  • A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;

  • A description of the copyrighted work that you claim has been infringed upon;

  • A description of where the material that you claim is infringing is located on the site;

  • Your address, telephone number, and e-mail address;

  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed upon. Upon receipt of a written claim we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies, or defenses, all of which are expressly reserved. Furthermore, in submitting a written claim, you grant to Whole Foods Market the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the claim to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Whole Foods Market for all claims brought by a third party against Whole Foods Market arising out of or in connection with the submission of a written claim.

Contacting Us and Customer Service

If you have any concerns about Whole Foods Market or your use of the Service, please contact us at:

Whole Foods Market Services, Inc. 550 Bowie Street Austin, TX 78703-4644, United States (Attention: Legal Counsel)

Or email us at customer.questions@wholefoods.com