Meet Santa Event FAQs
What can I expect at Whole Foods Market’s ‘Meet Santa’ experience?
As you arrive at our flagship Kensington store, you’ll be welcomed by our friendly, cheery elves who will guide you through our Whole Foods Market festive path. You’ll enter the magical door where Santa Clause awaits you, ready for a jolly 1-2-1 meet and greet experience. Each child will receive a special gift to take home included in the booking cost. Feel free to bring along any Christmas lists to post them with us there - we’ve got a post box that delivers letters direct to the North Pole so Santa doesn’t have to carry them all back himself on his way home.
There will be 3 spaces available in each 30 minute booking slot. Please note due to this there may be a maximum wait of 20 minutes, however the elves will be with you the entire time to keep all visitors busy. Children of all ages are welcome, however we have tailored this experience for ages 2-10 years.
How to book
Our online booking site will allow you to choose your preferred date and time to visit Santa. Bookings will only be available at our High Street Kensington Store between 19/11/22 - 18/12/22, open on Thursdays, Saturdays and Sundays at specific time slots.
When should I arrive?
Please arrive 5 minutes before your scheduled booking slot to ensure there is plenty of time for your child to meet Santa and enjoy our fun magical elves.
Can I book for more than one child?
Yes, you can book for multiple children. A maximum of 3 children can visit Santa during any one time slot, however please ensure you submit a separate booking request for each child on the same 30 minute booking slot. If there are no slots left with enough bookings available, contact us as we’ll do our best to accommodate you.
Can both my children Meet Santa at the same time?
Yes, a maximum of 3 children can visit Santa at the same time. As noted above, please submit a booking form for each child on the same 30 minute time slot and specify to the elves upon arrival that you would like a group session.
Why can I not book a slot at the customer services desk in store?
We are always looking at new ways to innovate and improve the customer experience at Whole Foods Market. One way we have made improvements in the last few months is to now provide customers with an online solution for payments.
What are the benefits?
For convenience you can order from your smartphone, tablet or computer at home.
The booking slots are clearly listed, making it easier for customers to see the time availability.
You can choose your preferred time by day.
All detailed information is provided in one place.
All T&Cs are available to read.
What payment method to do take?
Our order process has moved online requiring online payments using credit or debit cards only. No cash payments available through stores. We do not accept Whole Foods Market gift cards currently.
Do I need ID when I arrive?
Yes, please bring ID when you arrive so we can verify your booking.
Where is your allergen information?
Please specify any dietary restrictions on the booking form under question ‘Do you have any dietary restrictions?’. Any product samples offered will have allergen information clearly labelled. Any gifts handed to children will have the ingredients clearly listed, with key allergens highlighted in bold.
What if I want to cancel my booking?
We require 48 hours’ notice for any order cancellation. Notify our booking team by emailing UKRegionalMarketingTeam@wholefoods.com quoting your order number. You will receive a response within 48 hours.
What if I want to change my booking (i.e. date or time?)
To change the date and time of your booking, we require 48 hours’ notice. Notify our booking team by emailing UKRegionalMarketingTeam@wholefoods.com quoting your order number. You will receive a response within 48 hours.
How do I check the status of my refund?
Refunds can take between 5-10 days to appear in your bank account. If you have not received your refund within 10 days please e-mail UKRegionalMarketingTeam@wholefoods.com where a team member will be able to assist you.
What if I have a complaint about my experience?
If there is something wrong with your visit whilst meeting Santa, please speak to our Customer Services team in the Foyer at our High Street Kensington store. They will assist you with any issue you have.
For any complaints after the experience, please contact us with your order number and description of the issue via email UKRegionalMarketingTeam@wholefoods.com .
What are your terms and conditions for this Santa experience?
You can find our terms here for this event.
What type of personal data do you collect and retain from me as part of the ordering service?
We collect the information needed to confirm your booking. Data is shared internally with our booking teams to manage the bookings. No data will be shared with any third parties. Data collected from the booking form includes:
First and last name
Email address
Telephone number
Payment information
Information about any special dietary restrictions or requests
More information about our privacy practices is available in our Privacy Notice.
Payment card information, billing address, and relevant transaction information is collected by our third-party payment processor, Stripe. Information about Stripe’s privacy practices is available in the Stripe Privacy Policy.
Still have some questions?
Contact our team via UKRegionalMarketingTeam@wholefoods.com with any other questions. Our team will email you back within 24 hours
To book, visit our booking page here.